What we collect
When you book, join the Rainbow Club, request a gift card or send us a message, we collect the details you enter: your name, phone number, email address (optional), birthday day and month (optional), appointment details, notes, and any design image you upload.
Your online account
If you create an account, we keep your mobile number, a scrambled (hashed) copy of your 6-digit PIN, and when you last signed in. We never see or store your PIN itself. The same account is used by the Rainbow Nails salon app, so your details, club visits and appointments are shared between this website and the salon’s own system. We confirm new accounts and PIN resets with a one-time SMS code. You can change your details or PIN, or close your account, at any time on the account page.
Why we collect it
We use your details to manage your appointment, contact you about it, prepare your gift card, answer your message and, only if you tick the box, send you offers and your birthday treat by SMS or email. You can opt out of offers at any time by replying STOP, telling us in salon, or contacting us.
Where it is kept
Your details are stored on Rainbow Nails’s own server in Australia. Design images are kept privately and are only visible to our staff. We do not sell your information or share it with other businesses. Booking confirmation emails are sent through our email provider.
How long we keep it
We keep booking records for as long as needed for our business and legal obligations, and club membership details until you ask us to remove them.
Access and correction
You can ask to see, correct or delete your information by calling (02) 4982 7801. If you have a privacy concern you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Cookies
This website uses one essential cookie to keep forms and sign-in secure, one to remember your language, and, only if you tick “Keep me signed in”, one that keeps you signed in on that device for up to 60 days. We do not use advertising or tracking cookies.